Refund & Withdrawal Policy

Version 1 · This text is a template and must be reviewed by legal counsel prior to launch.

1. Statutory 14-Day Withdrawal Right

Under Consumer Protection Law No. 6502, consumers have the right to withdraw from a distance contract within 14 days without giving any reason, subject to the statutory exceptions below.

2. Exceptions

Instant Digital Content & License/E-Pin Codes: Once immediate delivery begins with your explicit prior consent, the right of withdrawal is waived.
Domain Registrations & Renewals: Domains registered/renewed immediately with third-party registries on your behalf are non-refundable once processed.
Hosting & Server Services: Services provisioned at your explicit request prior to the expiry of the withdrawal period may be subject to pro-rata or statutory exceptions.

3. How to Request a Refund

Submit a support ticket to Kodiz or write to [Email Address]. Approved refunds are returned via the original payment method within 14 days.

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